Returns and Refunds

Last updated: 26 August 2026

This policy explains your rights to cancel, return or obtain a refund on anything you buy from Flayr FX Limited — both the digital products sold through our FX Products shop and the production, post-production, strategy and podcast services we provide.

Nothing in this policy affects your legal rights. If you are a consumer, you have rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 that we cannot exclude or limit.

1. Which rules apply to you

Your rights depend on whether you are buying as a consumer or as a business:

  • Consumers — you are buying wholly or mainly for personal use, outside any business, trade, craft or profession. You have the statutory rights described in sections 2 to 5 below.
  • Business customers — you are buying for use in a business, including a sole trader, production company, agency or brand. The statutory consumer rights in sections 3 and 4 do not apply to you, but the quality commitments in section 5 do.

2. Digital products — what you are buying

Everything sold in the FX Products shop is digital: After Effects scripts and plugins, video asset packs and overlays, presets, templates and PDF guides. Nothing is shipped physically, so there is nothing to return in the postal sense. Refunds, where they apply, are made by reversing the original payment.

Before you buy, please check the product description, the preview material and the stated software and version compatibility. If you are unsure whether a product will work with your setup, email us at studio@flayrfx.com before purchasing and we will tell you.

3. Your 14-day right to cancel a digital product, and when you lose it

If you are a consumer, you normally have 14 days from the day we confirm your order to cancel it and receive a full refund, without giving a reason.

However, this right is lost once download begins. Because our products are delivered immediately, at checkout we ask you to confirm two things:

  • that you expressly consent to us supplying the digital product straight away, before the 14-day cancellation period has ended; and
  • that you acknowledge you will lose your right to cancel once the download starts.

If you give that confirmation and then download the product, or the download link is issued and accessed, you no longer have the 14-day cancellation right for that product. If you do not give that confirmation, or if you have not yet downloaded the product, you keep the full 14-day right and we will refund you in full.

To cancel within the period, email studio@flayrfx.com with your order number and a clear statement that you wish to cancel. You do not need to use a particular form of words.

4. Your 14-day right to cancel a service

If you are a consumer and you engage us for a service through the website, by email or by phone, you have 14 days from the date the contract is made to cancel it.

If you have asked us to begin work within that 14-day period and we have done so, you may still cancel, but you must pay us a proportionate amount for the work performed up to the point you told us you were cancelling. Once the service has been fully performed within the 14-day period at your request, the right to cancel ends.

Business clients do not have this statutory right. Cancellation, postponement and deposit terms for business engagements are set out in the individual proposal, quotation or production agreement, and in our Terms and Conditions of Use.

5. Faulty, misdescribed or unusable products

Separately from any right to cancel, and regardless of how long ago you bought, digital content we supply must be of satisfactory quality, fit for purpose and as described. If it is not, you are entitled to a remedy.

Please contact us first and give us a reasonable opportunity to repair or replace the product — in practice this usually means we send a corrected file, a working download link or an updated version. If we cannot repair or replace it within a reasonable time and without significant inconvenience to you, you are entitled to a price reduction, which may be a full refund.

Situations we treat as a fault include:

  • the file is corrupt, incomplete or will not open;
  • the download link fails and we cannot supply a working one;
  • the product does not do what the product page said it does;
  • the product is materially incompatible with the software or version we stated it supports;
  • you have been charged more than once for the same product.

Please report faults as soon as you reasonably can, with your order number and enough detail for us to investigate — a screenshot, the software version you are using and the error message all help. Reporting promptly helps us fix things quickly, but it is not a deadline: your statutory rights are not lost simply because time has passed.

6. When we will not normally refund

Outside the circumstances in sections 3, 4 and 5, we do not offer refunds or exchanges where:

  • you have downloaded the product and simply changed your mind, having waived the cancellation right at checkout;
  • you bought the wrong product but the product page described it accurately;
  • the product works as described but does not suit your creative preference;
  • you do not have, or cannot run, the software the product page stated was required.

If you bought in error and have not downloaded the file, get in touch — we will usually sort it out.

7. How refunds are made

Approved refunds are made to the original payment method, in the original currency. We will process the refund without undue delay and in any event within 14 days of accepting that a refund is due. How quickly the money reaches you after that depends on your bank or card issuer, and is outside our control. We do not charge a fee for issuing a refund.

Where a refund is due for a partly performed service, we will set out the calculation in writing before processing it.

8. Licence ends with the refund

If we refund a digital product, your licence to use it ends immediately. You must stop using it and delete all copies from your systems and storage, including any copies placed in projects that have not yet been delivered or published.

9. Complaints

If you are unhappy with how we have handled a refund, email studio@flayrfx.com with the heading “Complaint” and your order number. We aim to acknowledge within 3 working days and respond substantively within 14 days.

If you are a consumer and we cannot resolve matters between us, you may be able to use an alternative dispute resolution scheme, and you retain the right to bring court proceedings. Consumers in the UK can obtain free advice from Citizens Advice.

10. Who we are

Flayr FX Limited
Registered in Scotland, company number SC682689
Registered office: 15 Glenorchy Terrace, Newington, Edinburgh, EH9 2DQ, Scotland
VAT registration number: 366694252
Email: studio@flayrfx.com
Website: www.flayrfx.com

By completing a purchase from Flayr FX Limited you acknowledge that you have read this policy. It should be read together with our Terms and Conditions of Use and our Privacy Policy.